Job Description
Join our dynamic team as a Customer Service & Operations Executive specializing in freight forwarding, where you will be the vital link between our clients and seamless logistics operations. In this role, you will oversee end-to-end customer service processes, coordinate shipments, and ensure that every transaction meets the highest standards of accuracy and timeliness. Your expertise will help drive operational efficiency, enhance client satisfaction, and contribute to the growth of our logistics network in the Penang region and beyond.
You will collaborate closely with sales, warehouse, and customs teams to resolve inquiries, track cargo movements, and proactively address any issues that arise during transit. By leveraging strong communication skills and a detail-oriented mindset, you will maintain accurate documentation, manage booking systems, and provide timely updates to stakeholders. This position offers an excellent opportunity to develop a comprehensive understanding of international freight operations while building lasting relationships with customers and partners.
If you are passionate about delivering exceptional service, thrive in a fast-paced environment, and seek a career that blends customer engagement with operational excellence, we encourage you to apply and become a key contributor to our success story.
Responsibilities
- Manage customer inquiries and provide timely, accurate responses regarding freight shipments.
- Coordinate bookings, documentation, and tracking for import and export consignments.
- Liaise with carriers, customs agents, and warehouse teams to ensure smooth cargo flow.
- Monitor shipment status proactively and communicate updates or exceptions to clients.
- Maintain accurate records in the transportation management system and ensure compliance with regulations.
- Assist in preparing invoices, quotations, and reports related to freight operations.
- Identify process improvement opportunities to enhance service quality and operational efficiency.
- Support the sales team with client relationship management and after-sales support.
Qualifications
- Diploma or Bachelorās degree in Logistics, Supply Chain, Business Administration, or a related field.
- Minimum 2 years of experience in customer service, operations, or freight forwarding.
- Strong understanding of international shipping processes, Incoterms, and customs procedures.
- Excellent verbal and written communication skills in English; Malay is an advantage.
- Proficiency with MS Office (Excel, Word, Outlook) and familiarity with logistics software (e.g., SAP, CargoWise).
- Ability to multitask, prioritize, and work effectively under pressure.
- Detail-oriented with strong problemāsolving and organizational abilities.