Job Description
Join Maxicare, one of the Philippines' leading healthcare providers, and become part of a team dedicated to making quality healthcare accessible to every Filipino. We're looking for a Customer Support Associate with an Allied Health background to deliver exceptional service to our members and healthcare partners.
At Maxicare, you'll play a crucial role in bridging the gap between patients and healthcare services. Your clinical knowledge combined with your passion for helping others will make a real difference in everyday healthcare experiences. You'll work in our modern Ayala North Exchange facility, collaborating with multidisciplinary teams to ensure seamless customer interactions.
We offer a supportive work environment where continuous learning is encouraged, competitive compensation packages are provided, and career advancement opportunities abound. If you're a fresh graduate from an Allied Health program looking to start a rewarding career in healthcare administration, this is your chance to grow with an industry leader.
Make a difference in everyday healthcare—apply today!
Responsibilities
- Handle member inquiries via phone, email, and in-person with professionalism and empathy
- Assist with HMO bookings, confirmations, and scheduling of medical appointments
- Process member concerns, complaints, and feedback efficiently following standard protocols
- Coordinate with healthcare providers and hospitals to resolve service-related issues
- Maintain accurate records and documentation of all customer interactions
- Provide information about Maxicare products, benefits, and coverage details
- Generate reports on customer service metrics and identify areas for improvement
- Collaborate with cross-functional teams to enhance overall member experience
Qualifications
- Bachelor's degree in Nursing, Medical Technology, Physical Therapy, Pharmacy, or related Allied Health programs
- Fresh graduates are welcome to apply; prior customer service experience is a plus
- Strong verbal and written communication skills in English and Filipino
- Excellent interpersonal skills with a customer-focused attitude
- Proficient in Microsoft Office applications and basic computer skills
- Ability to handle multiple tasks in a fast-paced environment
- Detail-oriented with strong problem-solving abilities
- Willingness to work in Makati City and adapt to rotating schedules if needed