Job Description
Join Maxicare and become part of a dynamic team dedicated to delivering exceptional healthcare support services! We're looking for passionate Allied Health Graduates who are ready to make a meaningful difference in everyday healthcare.
As a Customer Support Associate at Maxicare, you'll be the frontline hero connecting patients with quality healthcare services. This exciting opportunity is perfect for fresh graduates who want to launch their career in the healthcare industry while developing valuable professional skills.
You'll handle member inquiries, process insurance claims, and ensure seamless coordination between patients and healthcare providers. Your day-to-day will involve interacting with diverse customers, resolving concerns efficiently, and contributing to our mission of making quality healthcare accessible to all Filipinos.
At Maxicare, we believe in nurturing talent and providing growth opportunities. You'll receive comprehensive training, work with supportive colleagues, and gain exposure to various aspects of healthcare management and customer relations.
If you're passionate about healthcare, enjoy helping others, and want to be part of a leading health maintenance organization in the Philippines, we want to hear from you! Apply today and start your journey in making a real impact on people's lives.
Responsibilities
- Professionally handle member inquiries, concerns, and complaints via phone, email, and in-person interactions
- Process health insurance claims, benefit verifications, and eligibility confirmations accurately
- Coordinate with healthcare providers, hospitals, and clinics to ensure seamless service delivery
- Maintain detailed and accurate customer records, documentation, and database entries
- Provide clear guidance on Maxicare plans, coverage, and healthcare procedures
- Escalate complex issues to appropriate departments while ensuring timely resolution
Qualifications
- Bachelor's degree in Nursing, Physical Therapy, Pharmacy, Medical Technology, or other Allied Health courses
- Fresh graduates are encouraged to apply; prior customer service experience is a plus
- Strong communication skills in Filipino and English (both verbal and written)
- Excellent interpersonal skills with a customer-centric attitude
- Detail-oriented with the ability to handle multiple tasks efficiently
- Basic computer proficiency and familiarity with MS Office applications
- Ability to work in shifts and adapt to rotating schedules
- Professional demeanor with strong problem-solving abilities