Job Description
Launch your IT career with StaffKing Pte Ltd as an Entry Level Desktop Support Engineer / ID Administrator! We welcome fresh graduates and provide comprehensive training to ensure your success in this dynamic role. This position offers island-wide coverage including West and Tekong Island, providing diverse exposure to real-world IT environments. You'll join a supportive team committed to your professional growth, with clear career progression pathways to advance into specialized IT roles. This is your opportunity to build a strong foundation in technical support while contributing to our clients' operational efficiency.
As part of our IT support team, you'll gain hands-on experience in enterprise-level systems while developing critical problem-solving skills. The role combines desktop support responsibilities with identity administration tasks, offering a well-rounded introduction to IT operations. We value proactive learners and offer continuous development opportunities to help you thrive in Singapore's evolving tech landscape.
Responsibilities
- Provide first-line desktop support for hardware, software, and peripheral devices
- Manage user account creation, modification, and deactivation in Active Directory
- Troubleshoot and resolve end-user technical issues via remote and onsite support
- Assist with software installations, updates, and system configurations
- Document all support tickets, resolutions, and knowledge base articles
- Collaborate with IT team on network security and access control policies
- Conduct periodic system health checks and preventive maintenance
- Support identity management processes including password resets and access audits
Qualifications
- Diploma or Degree in IT, Computer Science, or related field (fresh graduates welcome)
- Basic knowledge of Windows operating systems and networking fundamentals
- Strong problem-solving skills and ability to learn technical concepts quickly
- Excellent communication skills for interacting with diverse user groups
- Willingness to undergo comprehensive company-provided training
- Ability to work independently and as part of a collaborative team
- Valid Singapore work permit or citizenship (if applicable)
- Adaptability to work across multiple locations including Tekong Island