Job Description
Unlock your potential as a Centralized Product Genius (CPG) at Carro! We are redefining the automotive sales experience in Malaysia, and we need a dynamic, customer-focused professional to join our team in Shah Alam. As a CPG Executive, you will be the bridge between our product offerings and our customers, ensuring every interaction is seamless, informative, and drives conversion.
At Carro, we believe in continuous learning and growth. This role offers endless opportunities to develop your sales expertise, master our centralized product portfolio, and collaborate with a high-energy team. You will handle inbound inquiries, conduct product demonstrations, and guide customers through their purchase journey—all while leveraging cutting-edge digital tools.
If you are passionate about sales, technology, and delivering exceptional customer experiences, this is your chance to shine. Join us and become the face of Carro’s innovative product ecosystem.
Responsibilities
- Respond promptly to inbound customer inquiries via phone, chat, and email, providing detailed product information and personalized recommendations.
- Deliver engaging virtual or in-person product demonstrations, highlighting key features, benefits, and value propositions.
- Manage leads through the sales funnel, from initial contact to closing, ensuring a smooth and delightful customer journey.
- Collaborate with cross-functional teams (marketing, inventory, logistics) to align product availability and promotional campaigns.
- Maintain accurate records of customer interactions, sales activities, and pipeline status using CRM tools.
- Identify upselling and cross-selling opportunities by understanding customer needs and matching them with relevant products.
- Provide feedback to product and marketing teams on customer insights, market trends, and competitive intelligence.
Qualifications
- Diploma or Bachelor’s degree in Business, Marketing, or a related field.
- Minimum 1–2 years of experience in sales, customer service, or product consultancy—automotive or tech industry preferred.
- Excellent verbal and written communication skills in English and Bahasa Malaysia; additional languages are a plus.
- Strong ability to build rapport and trust with customers quickly.
- Familiarity with CRM systems (e.g., Salesforce, HubSpot) and digital communication platforms.
- Self-motivated with a results-driven mindset and ability to work in a fast-paced environment.
- Willingness to learn about automotive products and technologies continuously.