Job Description
Join Tridimas Sdn Bhd as a Field Support Engineer (L1) and become a vital part of our technical delivery team. This hybrid role combines onsite and remote technical support to ensure seamless IT operations for our clients. You'll be the first point of contact for resolving technical incidents, fulfilling service requests, and managing the entire device lifecycle from deployment to decommissioning. Working within SLA-driven frameworks, you'll maintain high service standards while troubleshooting hardware, software, and network issues. This position offers dynamic exposure to diverse IT environments and opportunities to develop expertise in customer service, problem-solving, and infrastructure management. If you're passionate about technology and committed to delivering exceptional support, this role provides a platform to grow your career while making tangible impact in Sarawak's tech landscape.
Responsibilities
- Deliver onsite and remote technical support for incident resolution and service request fulfillment
- Manage device lifecycle activities including deployment, maintenance, and decommissioning
- Adhere to SLA-driven performance metrics for timely issue resolution
- Collaborate with cross-functional teams to escalate complex technical challenges
- Document all support activities using ticketing systems and knowledge bases
- Conduct preventive maintenance and health checks on IT infrastructure
- Provide end-user training on device usage and basic troubleshooting
Qualifications
- Diploma in IT, Computer Science, or related technical field
- 1-2 years of experience in technical support or helpdesk roles
- Proficiency in diagnosing hardware/software issues and network connectivity
- Strong problem-solving abilities with customer service orientation
- Working knowledge of IT asset management and service desk workflows
- Valid IT certifications (e.g., CompTIA A+, Network+) preferred
- Ability to work independently with minimal supervision in field environments