Job Description
Business Trends Philippines is seeking a dedicated and detail-oriented Global Facilities Response Specialist to oversee critical daily operations and ensure consistent, high-quality service delivery across our organization based in Bonifacio Global City, Taguig. This role is integral to maintaining a seamless, safe, and productive work environment for our diverse teams.
As the first point of contact for facilities-related concerns, you will manage ticketing systems, coordinate with internal departments and external vendors, and respond swiftly to urgent requests. Your ability to troubleshoot issues proactively and implement efficient solutions will keep our offices running at peak performance. You will also assist in monitoring service level agreements (SLAs), conducting regular site inspections, and contributing to continuous improvement initiatives.
The ideal candidate possesses a strong background in facilities management or hospitality, excellent communication skills, and a proactive mindset. Experience in a multinational or healthcare environment is a plus. At Business Trends Philippines, we value accountability, teamwork, and a customer-focused attitude.
We offer a competitive salary package (₱25,000 – ₱30,000 per month), comprehensive benefits, and a dynamic work environment in the heart of BGC. If you are ready to take on a challenging role where your efforts directly impact organizational success, we encourage you to apply today!
Responsibilities
- Serve as the primary point of contact for all facilities-related requests and incidents, ensuring timely and effective resolution.
- Monitor and manage daily operations, including maintenance, cleaning, security, and space management across global offices.
- Coordinate with external vendors and contractors to ensure compliance with SLAs and quality standards.
- Conduct regular inspections of facilities to identify potential issues and implement preventive maintenance measures.
- Manage the work order ticketing system, tracking progress and ensuring all requests are logged and closed efficiently.
- Assist in emergency response planning and execution, including drills, evacuations, and business continuity protocols.
- Prepare and present regular reports on facility performance, incident trends, and operational metrics to management.
- Collaborate with the global facilities team to standardize processes and improve service delivery across all locations.
Qualifications
- Bachelor's degree in Facilities Management, Engineering, Business Administration, or a related field.
- At least 2-3 years of experience in facilities management, hospitality, or a similar operational role.
- Strong knowledge of building systems, safety regulations, and maintenance best practices.
- Excellent organizational and multitasking skills with the ability to prioritize tasks in a fast-paced environment.
- Exceptional verbal and written communication skills in English.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and facilities management software (e.g., CMMS, CAFM).
- Proven ability to work independently and collaboratively within a diverse, global team.
- Customer-service oriented mindset with strong problem-solving abilities.