Job Description
Join Concentrix as a Helpdesk Support Specialist and become the backbone of our global advertiser support system. In this non-voice night shift role, you'll deliver real-time technical assistance to advertisers across diverse markets, ensuring seamless digital experiences. This position offers a unique opportunity to develop advanced troubleshooting skills while working independently in a fast-paced environment. You'll collaborate with cross-functional teams to resolve complex issues, maintain service excellence, and contribute to continuous improvement initiatives. Ideal for tech-savvy problem-solvers who thrive in night operations and are passionate about delivering exceptional customer support.
Responsibilities
- Provide non-voice technical support via chat/email for global advertisers
- Troubleshoot and resolve hardware, software, and network issues
- Document all interactions and solutions using CRM systems
- Adhere to SLAs and performance metrics for response/resolution times
- Collaborate with Tier 2/3 teams for complex issue escalation
- Contribute to knowledge base articles and process improvements
- Monitor support queues during night shift operations
Qualifications
- 1+ years of helpdesk or technical support experience
- Proficiency in Windows OS and common office applications
- Strong written communication skills in English
- Ability to work independently during night shift hours
- Familiarity with CRM/ticketing systems (e.g., Salesforce, Zendesk)
- Customer-focused mindset with problem-solving aptitude
- Willingness to work on rotating night schedules