Job Description
Are you a creative visionary with a passion for transforming complex information into engaging learning experiences? TTEC is seeking a talented Instructional Designer to join our dynamic team in Manila City. In this role, you will be at the forefront of designing, developing, and delivering virtual blended learning solutions that are both human-centered and data-driven, ensuring our global workforce is equipped for excellence.
As an Instructional Designer at TTEC, you won't just create training; you will create impact. You will collaborate closely with subject matter experts and stakeholders to identify critical learning needs and build innovative curriculum that empowers our employees to deliver exceptional customer experiences. We pride ourselves on a culture of innovation, where your creative ideas can lead to global changes in how we train and develop our people. You will be responsible for the full lifecycle of training development, ensuring that every piece of content is accessible, engaging, and aligned with our strategic business goals.
Our ideal candidate is someone who deeply understands the nuances of adult learning theory and is highly proficient in the latest e-learning authoring tools. You should be a storyteller at heart, capable of weaving narrative into technical training to increase retention and learner engagement. If you are ready to elevate your career and work for a company that values the intersection of technology and human connection, TTEC is the place for you. Join us in shaping the future of learning and development in the CX industry.
Responsibilities
- Lead the end-to-end design and development of instructional materials, including interactive e-learning modules, facilitator guides, and participant workbooks.
- Apply evidence-based instructional design models such as ADDIE or SAM to ensure high-quality and measurable learning outcomes.
- Develop high-impact multimedia content using industry-standard tools like Articulate Storyline 360, Adobe Captivate, and Vyond.
- Collaborate with global stakeholders and SMEs to conduct thorough needs analyses and define clear, actionable learning objectives.
- Implement data-driven evaluation strategies (Kirkpatrick Model) to measure training effectiveness and business ROI.
- Maintain and optimize existing training programs to ensure content remains current, accurate, and culturally relevant.
- Manage the seamless deployment and tracking of learning content through the corporate Learning Management System (LMS).
Qualifications
- Bachelor’s degree in Instructional Design, Educational Technology, Human Resources, or a related field of study.
- Minimum of 3-5 years of professional experience in instructional design or curriculum development, preferably in a BPO or tech environment.
- Proven expertise in e-learning authoring software (Articulate 360, Rise, Captivate) and visual design principles.
- Solid understanding of adult learning theory (Andragogy) and human-centered design thinking.
- Exceptional written and verbal communication skills in English with a keen eye for detail and copy editing.
- Demonstrated ability to manage multiple complex projects simultaneously while meeting tight deadlines.
- A professional portfolio showcasing innovative, diverse, and effective instructional design projects.