Job Description
Are you looking to kickstart your career in the global pharmaceutical industry? Sanofi, a global healthcare leader, is seeking a motivated Product Complaint Manufacturing & Supply Intern to join our dynamic team in Kuala Lumpur. This role is a unique opportunity to gain hands-on experience in Quality Assurance and Regulatory Compliance while supporting our operations across the APAC region.
As an intern, you will play a critical role in managing product complaints, ensuring that patient safety remains our top priority. You will work closely with cross-functional teams to investigate quality issues, document findings, and drive process improvements. If you are a proactive learner with high attention to detail and fluency in Japanese or Korean, this is the perfect platform to launch your professional journey in a multinational environment.
Responsibilities
- Assist in the end-to-end management of product complaints for the APAC region, ensuring timely documentation and resolution.
- Translate technical documents, customer feedback, and regulatory correspondence between Japanese/Korean and English.
- Collaborate with Manufacturing and Supply Chain teams to investigate root causes of reported product defects.
- Maintain accurate data entries within our Quality Management Systems (QMS) to ensure full compliance with internal and external standards.
- Support the preparation of periodic quality reports and performance dashboards for management review.
- Assist in the implementation of corrective and preventive actions (CAPA) to improve product quality.
- Participate in team meetings to provide insights on regional market trends regarding product safety and quality.
Qualifications
- Currently pursuing a Bachelor’s degree in Pharmacy, Chemistry, Engineering, Biotechnology, or a related field.
- Mandatory: Full professional proficiency in both written and spoken English and either Japanese OR Korean.
- Strong analytical mindset with the ability to identify patterns and potential risks in data.
- Excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment.
- Strong proficiency in MS Office Suite (Word, Excel, PowerPoint).
- A genuine interest in the pharmaceutical industry and commitment to quality and patient safety.
- Ability to work effectively in a multicultural, diverse team environment.