Job Description
Are you a tech-savvy professional looking to jumpstart your career with a premier industry leader? San Miguel Holdings Corp. is currently seeking a detail-oriented and proactive IT Administrative Assistant to join our dynamic team in Mandaluyong City.
In this role, you will serve as the primary point of contact for technical support, ensuring that our daily business operations run smoothly and efficiently. You will handle first-level technical assistance, troubleshooting hardware and software issues, and maintaining our digital infrastructure. This is an excellent opportunity for an aspiring IT professional to gain hands-on experience in a fast-paced, professional corporate environment while contributing to the stability of our IT systems.
We are looking for an individual who is not only technically proficient but also possesses excellent communication skills and a strong commitment to service excellence.
Responsibilities
- Provide first-level technical support for hardware, including workstations, laptops, and printers.
- Troubleshoot and resolve basic internet connectivity and network-related issues for staff.
- Assist in the installation, configuration, and maintenance of essential software applications.
- Maintain an accurate inventory of IT assets and peripherals, ensuring timely updates and logs.
- Collaborate with senior IT staff to escalate complex technical issues and track their resolution status.
- Perform routine system checks to ensure optimal performance and security of office workstations.
- Assist in the documentation of IT processes, troubleshooting guides, and user manuals.
Qualifications
- Candidate must possess at least a Vocational Diploma/Short Course Certificate or a Bachelor’s Degree in Information Technology, Computer Science, or a related field.
- Minimum of 1 year of experience in a technical support, helpdesk, or IT administrative role.
- Proficiency in troubleshooting Windows-based operating systems and common business software (e.g., MS Office, G-Suite).
- Fundamental knowledge of network protocols and hardware connectivity.
- Strong problem-solving skills with a keen attention to detail.
- Excellent verbal and written communication skills to assist non-technical users effectively.
- Ability to work under minimal supervision and adapt to a fast-paced work environment.