Job Description
Are you a tech-savvy problem solver with a passion for keeping systems running smoothly? IntouchCX is seeking a skilled IT Desktop Engineer to join our dynamic team in Metro Manila. In this pivotal role, you will serve as the technical backbone of our operations, ensuring our internal infrastructure is robust, secure, and fully functional.
As an IT Desktop Generalist, you will operate in a fast-paced environment where your expertise will be crucial. We are looking for a self-motivated individual who thrives in a break/fix environment and enjoys troubleshooting complex hardware and software challenges. If you have a knack for diagnosing issues and providing exceptional technical support to end-users, we want to hear from you.
Join us to enhance your career in Information Technology while working with a leading organization that values innovation and technical excellence.
Responsibilities
- Provide high-level technical support and troubleshooting for hardware, software, and network issues in a desktop support environment.
- Manage and maintain the organization's computer systems, including desktops, laptops, printers, and peripherals.
- Install, configure, and upgrade operating systems and software applications for end-users.
- Respond to and resolve helpdesk tickets and user inquiries in a timely and professional manner.
- Maintain accurate records of system issues, repairs, and asset inventory in the IT management system.
- Perform routine system maintenance, updates, and backups to ensure data integrity and system stability.
- Collaborate with the IT team to implement new technologies and improve existing IT infrastructure.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience as an IT Support Specialist, Helpdesk Technician, or Desktop Engineer.
- Strong knowledge of Windows operating systems (Windows 10/11) and proficiency in troubleshooting hardware components.
- Familiarity with virtualization technologies and remote desktop tools is a plus.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Strong problem-solving abilities and a customer-centric approach to service delivery.
- Willingness to work in a full-time, on-site shift schedule.