Job Description
About Nirvana Asia Group
Nirvana Asia Group is a world-class bereavement care provider, dedicated to providing professional and compassionate services across the region. As we continue to expand our digital infrastructure, we are looking for dedicated IT Helpdesk Analysts at various experience levelsāranging from ambitious Fresh Graduates to seasoned Senior professionalsāto join our dynamic IT team in Sungai Besi.
The Role
As an IT Helpdesk Analyst, you will be the first point of contact for technical assistance across our organization. You will play a critical role in ensuring that our employees have the technical support they need to provide seamless service to our clients. This role is perfect for individuals who are passionate about technology, possess strong problem-solving skills, and enjoy interacting with people. Whether you are just starting your career or looking to lead a support team, we provide a structured career path and a supportive work environment.
Why Join Us?
Working at Nirvana Asia Group means being part of a stable, industry-leading organization. You will gain exposure to a wide array of enterprise-level technologies, including advanced networking, cloud-based applications (Office 365), and sophisticated ERP systems. We offer competitive remuneration, comprehensive health benefits, and continuous professional development opportunities to help you stay ahead in the fast-paced IT landscape.
Responsibilities
- Act as the primary point of contact for internal users seeking technical assistance via phone, email, or ticketing system.
- Perform remote and on-site troubleshooting for hardware, software, and peripheral issues (printers, scanners, mobile devices).
- Manage and maintain user accounts through Active Directory and Microsoft Office 365 administration.
- Install, configure, and update workstations, operating systems, and specialized business applications.
- Diagnose and resolve basic network connectivity issues, including LAN, WAN, and Wi-Fi configurations.
- Document technical procedures, FAQs, and incident reports to maintain a comprehensive knowledge base.
- Collaborate with the infrastructure and security teams to implement system patches and security protocols.
- For Senior roles: Mentor junior staff and lead root-cause analysis for recurring technical bottlenecks.
Qualifications
- Candidate must possess at least a Diploma or Bachelorās Degree in Information Technology, Computer Science, or a related field.
- Strong knowledge of Windows 10/11, Microsoft 365 Suite, and standard enterprise hardware.
- Basic understanding of networking concepts (TCP/IP, DNS, VPN) and hardware components.
- Excellent communication skills in English and Bahasa Malaysia; proficiency in Mandarin is a significant advantage.
- Customer-centric mindset with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Fresh Graduates are encouraged to apply (Junior roles); Senior roles require 3-5 years of relevant experience.
- Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Modern Desktop Administrator are highly preferred.