Job Description
Knowledge Computers Pte Ltd is looking for a motivated IT Helpdesk Support professional to join our dynamic team at Maritime Square. In this role, you will be the first point of contact for our employees, delivering timely and effective technical assistance across hardware, software, and network issues.
You will thrive in a fast‑paced environment where every day brings new challenges, from troubleshooting Windows workstations and macOS devices to managing user accounts in Active Directory and maintaining our internal ticketing system. Your problem‑solving mindset and excellent communication skills will help keep productivity high and ensure a seamless experience for all staff.
What we offer:
- Competitive salary of SGD 3,800 – 4,800 per month
- Opportunities for professional development and certifications
- A collaborative, inclusive workplace in the heart of Singapore’s Central Region
- Comprehensive health and wellness benefits
Join us and become the go‑to hero for technology, where your expertise makes a real difference.
Responsibilities
- Provide first‑level technical support via phone, email, and in‑person for hardware and software issues
- Diagnose and resolve Windows, macOS, and network connectivity problems quickly and efficiently
- Install, configure, and maintain workstations, printers, and peripherals
- Manage user accounts, email, and permissions using Active Directory and Microsoft 365
- Maintain accurate IT documentation, knowledge base articles, and asset records
- Coordinate with external vendors for hardware repairs, software licensing, and network upgrades
- Monitor network performance and assist in implementing IT policies and security best practices
- Participate in IT projects, system migrations, and office technology upgrades as needed
Qualifications
- Diploma or higher in Information Technology, Computer Science, or a related field
- 1‑3 years of experience in an IT helpdesk or technical support role
- Strong troubleshooting skills for Windows OS, macOS, and common office applications
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP) and local area networks
- Familiarity with Active Directory, Microsoft Office 365, and IT ticketing systems (e.g., ServiceNow, Jira)
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non‑technical users
- Self‑motivated, detail‑oriented, and able to prioritize tasks in a busy environment
- Ability to work independently as well as collaboratively within a team