Job Description
Are you passionate about technology and eager to make an impact in the education sector? ZP Divina Consultancy Firm Inc is looking for a dedicated IT Support professional to join our client’s innovative team in Cebu City. Our client delivers cutting‑edge ERP and Student Information Systems (SIS) that empower schools to streamline operations and enhance learning outcomes.
In this role, you will be the first point of contact for faculty, staff, and students, delivering prompt and courteous technical assistance. Your responsibilities will include troubleshooting hardware and software problems, managing user accounts, and maintaining network integrity. By documenting issues and solutions, you’ll help build a robust knowledge base that supports a seamless learning environment.
We offer a dynamic, collaborative work atmosphere where continuous learning is encouraged. You’ll have the chance to work with state‑of‑the‑art educational technology and collaborate with experienced IT specialists. If you thrive in a fast‑paced setting and enjoy solving challenges, this is the perfect opportunity to grow your career while contributing to the future of education.
Join us and be part of a team that transforms schools through technology. Apply today!
Responsibilities
- Respond to user requests for IT assistance via phone, email, and ticketing system.
- Diagnose and resolve hardware and software issues, including printers, workstations, and network connectivity.
- Install, configure, and maintain operating systems (Windows, macOS) and standard office applications.
- Manage user accounts, email, and access rights using Active Directory.
- Monitor network performance and ensure security patches are up to date.
- Document troubleshooting steps and maintain an up-to-date knowledge base.
- Coordinate with senior IT staff for escalations and vendor support.
Qualifications
- Diploma or bachelor's degree in Information Technology, Computer Science, or related field.
- Proven experience in providing IT support in a corporate environment.
- Strong knowledge of Windows OS, Microsoft Office, and basic networking concepts.
- Familiarity with help-desk ticketing tools such as Jira, ServiceNow, or Zendesk.
- Excellent problem-solving and communication skills.
- Ability to work independently and manage multiple incidents under pressure.
- Willingness to learn and adapt to emerging technologies in the education sector.
- Valid work permit or eligibility to work in the Philippines.