Job Description
Are you a tech-savvy professional looking to kickstart your career with a global technology leader? Accion Labs is seeking a highly motivated and detail-oriented IT Support Engineer to join our growing team in Pasig City. This is an excellent opportunity for fresh graduates or early-career professionals to gain hands-on experience in a fast-paced environment.
As an IT Support Engineer, you will serve as the first point of contact for technical inquiries, ensuring that our internal systems run smoothly and our team stays productive. You will work closely with experienced IT professionals, gaining exposure to industry-standard tools, network troubleshooting, and hardware maintenance. If you have a passion for problem-solving and a drive for continuous learning, we want to hear from you!
Responsibilities
- Provide first-level technical support for hardware, software, and network-related issues.
- Assist in the setup, configuration, and maintenance of workstations, peripherals, and mobile devices.
- Troubleshoot connectivity issues and maintain internal IT equipment to ensure maximum uptime.
- Document technical issues and resolutions accurately in the helpdesk ticketing system.
- Coordinate with vendors and senior IT staff to escalate complex technical problems.
- Perform routine software updates, system patches, and security configurations.
- Support users with credential management, software installations, and account provisioning.
- Contribute to the development of internal knowledge base articles and technical guides.
Qualifications
- Bachelor’s Degree in Information Technology, Computer Science, or a related technical field.
- Fresh graduates are highly encouraged to apply; prior internship experience is a plus.
- Strong analytical and problem-solving skills with a high aptitude for learning new technologies.
- Basic understanding of operating systems (Windows, macOS) and office productivity software.
- Excellent verbal and written communication skills in English.
- Customer-oriented mindset with the ability to work under minimal supervision.
- Highly organized, proactive, and capable of managing multiple tasks simultaneously.
- Willingness to work in a dynamic, onsite environment in Pasig City.