Job Description
Nobility Placement Services Pte. Ltd. is seeking a motivated IT Support Engineer to join our dynamic team in Singapore River, Central Region. This role offers a blend of data centre infrastructure support and end‑user technical assistance, providing the ideal platform for professionals who thrive in fast‑paced, technology‑driven environments. You will be responsible for maintaining optimal performance of servers, networking equipment, and workstations while delivering prompt, courteous help‑desk support to internal staff. The position encourages continuous learning, exposure to enterprise‑grade hardware and software, and the opportunity to contribute to projects that enhance system reliability and user satisfaction. If you possess a solid foundation in IT operations, enjoy troubleshooting complex issues, and are eager to grow your career in a supportive organization, we invite you to apply and become a key contributor to our technical excellence.
Responsibilities
- Monitor and maintain data centre hardware including servers, storage systems, and networking devices.
- Perform routine hardware upgrades, patches, and firmware updates to ensure system integrity.
- Provide first‑ and second‑level support for end‑user incidents via ticketing system, phone, and in‑person assistance.
- Diagnose and resolve desktop, laptop, mobile device, and peripheral issues efficiently.
- Manage user accounts, permissions, and access controls in Active Directory and related directories.
- Document troubleshooting steps, solutions, and knowledge base articles for future reference.
- Assist in the deployment of new workstations, imaging, and configuration of standard software stacks.
- Participate in after‑hours support rotations and contribute to disaster recovery drills as required.
Qualifications
- Diploma or Degree in Information Technology, Computer Science, or a related field.
- Minimum 2 years of experience in IT support, data centre operations, or help‑desk environments.
- Strong understanding of Windows Server, Linux, and virtualization technologies (e.g., VMware, Hyper‑V).
- Proficiency in networking fundamentals: TCP/IP, DNS, DHCP, VLANs, and basic routing/switching.
- Hands‑on experience with Active Directory, Group Policy, and endpoint management tools.
- Excellent problem‑solving skills with a customer‑service oriented mindset.
- Ability to prioritize tasks, work independently, and collaborate effectively within a team.
- Relevant certifications such as CompTIA A+, Network+, Microsoft Certified: Fundamentals, or Cisco CCNA are advantageous.