Job Description
Are you a hands-on IT professional looking to advance your career in a fast-paced logistics environment? Align Recruitment is seeking a motivated IT Support Engineer (Level 1 & 2) to join our client's operations in Boon Lay. In this pivotal role, you will be the go-to person for maintaining the technical health of our infrastructure, ensuring that our logistics operations run seamlessly every day.
You will work in a supportive office environment during standard business hours, providing essential hardware and software support. The ideal candidate is a proactive problem-solver who enjoys troubleshooting complex issues and delivering excellent user support. If you are passionate about IT systems, network connectivity, and helping users resolve technical hurdles, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for desktops, laptops, and mobile devices.
- Troubleshoot and resolve hardware, software, and network connectivity issues for on-site staff.
- Manage user account provisioning, access rights, and security permissions within Active Directory.
- Perform regular maintenance and updates on office IT equipment and logistics-specific software systems.
- Configure and deploy new hardware, including printers, scanners, and peripheral equipment.
- Maintain accurate inventory records of all IT assets and software licenses.
- Coordinate with vendors for escalated hardware repairs or infrastructure maintenance.
- Create and maintain technical documentation and knowledge base articles for common user issues.
Qualifications
- Diploma in Information Technology, Computer Science, or a related field.
- At least 1-2 years of experience in an IT Helpdesk or Desktop Support role.
- Strong knowledge of Windows OS, Microsoft Office 365, and common business applications.
- Experience with Active Directory, DHCP, DNS, and basic network troubleshooting (LAN/WAN/Wi-Fi).
- Prior experience within a logistics or warehouse environment is highly advantageous.
- Strong analytical, communication, and interpersonal skills.
- Ability to work independently and manage time effectively during standard office hours.
- Possess a customer-centric mindset with a dedication to resolving tickets efficiently.