Job Description
Are you a tech-savvy problem solver looking to kickstart your career with a global-facing team? Talent500 Services Inc. is seeking a dedicated IT Support Specialist to join our Manila-based office. As the first point of contact for our internal users, you will play a pivotal role in maintaining our technological infrastructure and ensuring our team remains productive and connected.
In this high-impact role, you will be the bridge between our employees and technical solutions. We are looking for someone who excels in customer service, possesses a deep curiosity for troubleshooting, and is capable of managing multiple technical requests with efficiency and professionalism. If you are passionate about helping people navigate software, hardware, and network challenges, we want to hear from you.
Responsibilities
- Provide first-line technical support to employees via helpdesk ticketing system, email, and chat.
- Configure, deploy, and maintain workstations, laptops, and mobile devices for new and existing staff.
- Troubleshoot hardware, software, and peripheral issues, escalating complex incidents to senior infrastructure teams.
- Manage user accounts, password resets, and access permissions across Active Directory and cloud-based applications.
- Maintain an up-to-date inventory of all IT assets, including hardware peripherals and software licenses.
- Assist in the documentation of standard operating procedures (SOPs) and internal knowledge base articles to empower end-users.
- Conduct regular system audits and ensure all machines are compliant with internal security policies and software updates.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum 1-2 years of experience in an IT Service Desk or Desktop Support role.
- Solid understanding of Windows and macOS operating systems.
- Hands-on experience with Microsoft 365, Google Workspace, and basic network troubleshooting (DNS, DHCP, VPN).
- Strong communication skills with a customer-centric approach to problem-solving.
- Ability to prioritize tasks in a fast-paced, high-volume service environment.
- Certifications such as CompTIA A+, Microsoft 365 Certified, or ITIL Foundation are highly preferred.