Job Description
Are you a hands-on IT professional looking to elevate your career with a global industry leader? INTCO MALAYSIA SDN. BHD. is currently seeking a highly motivated and skilled IT Support Technician to join our dynamic team in Klang. In this role, you will be the backbone of our technical operations, ensuring that our infrastructure remains robust, secure, and efficient to support our growing production and corporate environment.
As an IT Support Technician, you will play a critical role in maintaining seamless operations by providing high-quality technical assistance to our staff. You will work in a fast-paced environment where your problem-solving skills will be tested daily. We are looking for someone who is not only technically proficient but also possesses a customer-centric mindset, ready to resolve complex hardware, software, and network challenges with speed and precision.
If you are passionate about technology, eager to learn, and ready to make a tangible impact on our company's productivity, we invite you to apply for this rewarding opportunity. Join INTCO MALAYSIA and grow your career with a team that values innovation, reliability, and excellence.
Responsibilities
- Provide first and second-line technical support for end-users regarding hardware, software, and network issues.
- Maintain and troubleshoot desktop computers, printers, scanners, and peripheral devices.
- Monitor and perform routine maintenance on server hardware, network switches, and security appliances.
- Manage user accounts, access permissions, and security configurations within Active Directory and Office 365 environments.
- Execute regular data backups and disaster recovery protocols to ensure business continuity.
- Document technical processes, common issue resolutions, and system inventories in the knowledge base.
- Collaborate with cross-functional teams to deploy new IT infrastructure projects and system upgrades.
- Ensure compliance with company IT policies and cybersecurity best practices.
Qualifications
- Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related field.
- Minimum 2-3 years of proven experience in an IT Support or Helpdesk role.
- Strong technical knowledge of Windows Operating Systems, MS Office 365, and PC hardware.
- Experience with network troubleshooting (TCP/IP, LAN/WAN, Wi-Fi) and basic firewall management.
- Excellent analytical and problem-solving abilities with a proactive approach to issue resolution.
- Strong communication skills in both English and Bahasa Malaysia to interact effectively with all levels of staff.
- Ability to work independently and manage multiple priorities in a high-pressure manufacturing environment.
- Relevant certifications such as CompTIA A+, Network+, or CCNA are highly preferred.