Job Description
Join Satellite Office as an IT Technical Support Analyst and become a vital part of our dynamic remote-first team. We're seeking a tech-savvy professional to deliver exceptional technical support to our employees across the Philippines. This full-time work-from-home opportunity allows you to resolve complex IT challenges while maintaining seamless operations in a hybrid environment. You'll be the go-to expert for diagnosing hardware/software issues, implementing system solutions, and ensuring optimal digital workplace experiences. At Satellite Office, we value innovation and continuous learning, offering growth opportunities in a collaborative culture that prioritizes employee success and technological advancement.
As a key member of our IT department, you'll directly impact business continuity through proactive troubleshooting and user education. We provide competitive compensation, flexible work arrangements, and access to cutting-edge tools. If you're passionate about solving technical puzzles and supporting colleagues in achieving their goals, we invite you to apply and shape the future of our digital infrastructure.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues across the organization
- Install, configure, and maintain computer systems, peripherals, and enterprise applications
- Diagnose and resolve complex system problems using remote monitoring and diagnostic tools
- Document technical procedures, inventory records, and incident reports in ITSM systems
- Collaborate with cross-functional teams to implement technology upgrades and security patches
- Train employees on new software deployments and best practices for digital security
- Monitor system performance metrics and optimize IT infrastructure for efficiency
- Manage software licensing compliance and asset lifecycle management
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or related technical field
- 3+ years of experience in enterprise IT support with proven troubleshooting skills
- Expert knowledge of Windows/macOS operating systems, Active Directory, and cloud platforms
- CompTIA A+, Network+, or Microsoft certifications strongly preferred
- Proficiency in virtualization (VMware/Hyper-V) and backup solutions
- Exceptional communication skills with ability to translate technical concepts to non-technical users
- Experience with ITSM tools (ServiceNow, Jira Service Desk) and ticketing systems
- Ability to work independently with minimal supervision in remote environment