Job Description
Join Citco in the heart of Makati as a Junior Applications Support Analyst within the Monitoring and Application Verification MAV team. This role is designed for aspiring IT professionals who want to grow in application monitoring, incident management, and release verification. You will play a pivotal part in maintaining the health and performance of critical business applications, ensuring uptime, and delivering reliable service to stakeholders.
You will work closely with IT operations, development teams, and security to monitor alerts, investigate incidents, and execute first line troubleshooting. This position offers hands-on exposure to modern monitoring tools, incident response practices, and the opportunity to contribute to process improvements that reduce incident impact and accelerate resolutions. Citco values curiosity, initiative, and a collaborative mindset, all of which will help you advance in a fast-paced, global financial services environment.
As you develop in this role, you will gain experience in runbook maintenance, post deployment verification, and SLA-driven operations. You will also participate in knowledge sharing and documentation efforts to ensure consistent, high quality support across the organization. If you are passionate about technology, eager to learn, and ready to contribute to a culture of excellence, this is an excellent place to start your IT career.
Responsibilities
- Monitor daily application health and performance using MAV tools; triage alerts and incidents in real time.
- Respond to user tickets with clear communication, reproduce issues, document steps, and escalate to engineering when needed.
- Perform basic problem solving and troubleshooting of applications to restore services quickly.
- Execute post deployment and release verifications to ensure successful changes with minimal impact.
- Maintain and update runbooks and knowledge bases; contribute to process improvements and standard operating procedures.
- Analyze logs and metrics to identify recurring issues and provide data-driven recommendations.
- Collaborate with IT, DevOps, and Security teams to implement fixes and coordinate incident response.
- Ensure adherence to SLAs and participate in post-incident reviews and root cause analyses.
Qualifications
- Bachelor’s degree in IT, Computer Science, Engineering, or related field, or equivalent practical experience.
- 1-2 years in IT support, application monitoring, or a help desk role; fresh graduates are welcome.
- Familiarity with monitoring and incident management tools (eg, Nagios, Zabbix, Dynatrace, AppDynamics) and ticketing systems (Jira, ServiceNow).
- Basic SQL and data analysis skills; ability to read and interpret logs in Windows and Linux environments.
- Strong problem-solving, analytical thinking, and attention to detail; excellent written and verbal communication.
- Customer service mindset with the ability to explain technical issues to non-technical stakeholders.
- Willingness to work in a dynamic, fast-paced environment and handle rotational shifts if required.
- ITIL basics or familiarity with IT service management concepts is a plus.