Job Description
StaffKing Pte Ltd is seeking a motivated and enthusiastic L1 IT Support Administrator to join our team on a 6-month contract basis in the North region of Singapore. This is an excellent opportunity for entry-level candidates or fresh graduates looking to kickstart their career in the dynamic field of IT support.
In this role, you will serve as the first point of contact for IT-related queries and incidents, providing timely and professional technical assistance to end-users. You will work within a collaborative team environment during standard office hours from Monday to Friday, ensuring a healthy work-life balance while gaining valuable industry experience.
This position offers a competitive monthly salary ranging from $2,500 to $2,700, along with career progression opportunities. You will receive comprehensive training and mentorship throughout your contract period, preparing you for potential long-term career advancement within the IT sector.
The ideal candidate will have a genuine passion for technology and problem-solving, with a desire to deliver exceptional user support. You will be empowered to develop your technical skills, build professional relationships, and contribute meaningfully to our client's IT operations.
Position Highlights:
- 6-month contract with potential for extension or conversion
- Entry-level opportunity with full training provided
- 5-day work week, Monday to Friday
- Office hours with no shift work required
- Career development and progression pathways
Responsibilities
- Respond to IT help desk inquiries and provide first-level technical support to end-users
- Troubleshoot and resolve hardware, software, and network connectivity issues
- Install, configure, and maintain computer systems, peripherals, and applications
- Log and track all support tickets using the IT service management system
- Escalate complex technical issues to Level 2 support teams when required
- Perform routine preventive maintenance on IT equipment and systems
- Assist with user account management including creation, modification, and deactivation
- Provide technical guidance and training to users on IT systems and applications
Qualifications
- Diploma or Bachelor's degree in Information Technology, Computer Science, or related field
- Basic knowledge of Windows operating systems and Microsoft Office suite
- Familiarity with networking fundamentals including TCP/IP, DNS, and DHCP concepts
- Strong communication and interpersonal skills with a customer-centric approach
- Ability to prioritize and manage multiple support requests effectively
- Detail-oriented with strong problem-solving and analytical abilities
- Self-motivated with the ability to work independently and in a team environment
- Fresh graduates are encouraged to apply; prior IT support experience is a plus