Job Description
We are seeking a dynamic and experienced Manager, Key Account Management to join our FMCG team at DKSH in Petaling Jaya. In this pivotal role, you will be responsible for managing sales, profitability, and 5P in-store execution for our assigned key customers. You will develop strategic account plans to drive revenue growth, enhance customer satisfaction, and ensure flawless execution of promotional activities.
Your primary focus will be on building and maintaining strong relationships with key retailers and distributors, negotiating promotional agreements, and monitoring market trends to identify new opportunities. You will leverage your analytical skills to track performance metrics and provide actionable insights to improve business outcomes.
Collaborating closely with cross-functional teams, including marketing, supply chain, and finance, you will ensure seamless execution of brand strategies and optimize resource allocation. Your leadership will be instrumental in coaching and guiding the account management team to achieve excellence.
DKSH is a leading provider of market expansion services, with a rich history and a strong presence in Asia. We offer a dynamic work environment where innovation and collaboration are encouraged. This role provides an excellent opportunity for career growth in a global organization that values performance and professional development.
If you are a results-oriented professional with a proven track record in key account management within the FMCG sector, and you are passionate about driving business growth, we invite you to apply and contribute to our continued success.
Responsibilities
- Develop and implement comprehensive key account strategies to achieve sales targets and profitability goals for assigned customers in the FMCG sector.
- Manage the 5Ps (Product, Price, Place, Promotion, People) in-store execution to ensure brand visibility and optimal product placement.
- Build and nurture strong, lasting relationships with key retailers, distributors, and internal stakeholders to drive business growth.
- Negotiate trade terms, promotional agreements, and contracts to maximize mutual benefits and long-term partnership.
- Analyze sales data, market trends, and competitor activities to identify opportunities and risks, and provide strategic recommendations.
- Coordinate with marketing, supply chain, and finance teams to align on brand strategies, stock availability, and financial objectives.
- Prepare regular sales reports, forecasts, and performance reviews for senior management and key clients.
- Lead and mentor a team of account managers to enhance their skills and achieve high performance.
Qualifications
- Bachelor’s degree in Business, Marketing, or a related field.
- Minimum of 5 years of experience in key account management, preferably within the FMCG industry.
- Proven track record of achieving sales targets and managing profitability for major accounts.
- Excellent negotiation, communication, and interpersonal skills with the ability to influence at all levels.
- Strong analytical skills and proficiency in Microsoft Office Suite (Excel, PowerPoint) and CRM tools.
- In-depth knowledge of the retail landscape and consumer trends in Malaysia.
- Fluent in English and Bahasa Malaysia; additional languages are a plus.
- Demonstrated leadership abilities and experience in managing a team.