Job Description
Join our dynamic healthcare team as a Medical Call Center Representative at Cooperative Health Management Federation. You'll be the vital first point of contact for patients and healthcare providers, delivering exceptional service while managing inquiries about medical services, appointments, and insurance coverage. This role demands exceptional communication skills, quick problem-solving abilities, and the resilience to thrive in a fast-paced environment where every call impacts patient care. We value adaptability and professionalism, offering opportunities for growth in the healthcare sector while serving diverse communities across Metro Manila.
Responsibilities
- Handle inbound/outbound calls regarding medical appointments, billing inquiries, and insurance verification
- Provide accurate information about healthcare services, procedures, and provider availability
- Resolve patient concerns with empathy and efficiency, escalating complex cases appropriately
- Maintain detailed call documentation in patient management systems
- Collaborate with medical staff to coordinate patient care and service delivery
- Ensure HIPAA compliance and patient data confidentiality in all interactions
- Adapt to shifting schedules including evenings, weekends, and holidays as needed
Qualifications
- Bachelor's degree in Healthcare, Nursing, Business Administration, or related field
- Proven experience in customer service or call center environment preferred
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Ability to remain composed and professional under pressure
- Flexibility to work rotating shifts including nights and weekends
- Basic proficiency with healthcare IT systems and CRM software
- Empathy and cultural sensitivity when serving diverse patient populations