Job Description
Join PT Cahaya Surga Hijab as an Offline & Online Sales Operation Staff and become the driving force behind our omnichannel sales strategy. We are a fast-growing hijab brand committed to providing premium-quality modest fashion across Indonesia. In this role, you will bridge the gap between our physical retail stores and e-commerce platforms, ensuring a seamless customer experience and maximizing revenue through synchronized sales operations.
As an Omnichannel Sales Specialist, you will manage inventory across channels, coordinate promotional campaigns, analyze sales data to optimize performance, and support both retail staff and online customer service teams. You will work closely with marketing, logistics, and the store management team to align offline and online initiatives. If you are passionate about retail and e-commerce, detail-oriented, and thrive in a dynamic environment, this is your opportunity to grow with a brand that values innovation and teamwork.
We are looking for a proactive individual who can handle multiple tasks, communicate effectively, and drive sales growth through both digital and physical touchpoints. Candidates with prior experience in retail, e-commerce, or sales operations are highly encouraged to apply.
Responsibilities
- Manage and coordinate daily sales operations across offline retail stores and online marketplaces (Shopee, Tokopedia, Lazada, company website).
- Monitor inventory levels and ensure stock accuracy between physical outlets and e-commerce warehouses.
- Plan and execute omnichannel promotional campaigns to increase brand visibility and sales conversion.
- Analyze sales data from both channels to identify trends, optimize pricing, and recommend stocking decisions.
- Train and support retail staff on online order fulfillment, returns, and customer service protocols.
- Collaborate with the marketing team to align social media content with in-store and online promotions.
- Prepare daily, weekly, and monthly sales reports for management review.
- Resolve customer inquiries and complaints related to order discrepancies, shipping, or product availability.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
- Minimum 1–2 years of experience in offline retail sales, e-commerce operations, or omnichannel sales roles.
- Familiarity with e-commerce platforms (Shopee, Tokopedia, Lazada) and POS systems is preferred.
- Strong analytical skills with proficiency in Microsoft Excel or Google Sheets for data reporting.
- Excellent communication and interpersonal skills to interact with store teams and online customers.
- Ability to multitask and manage time effectively in a fast-paced retail environment.
- Detail-oriented with a focus on inventory accuracy and process improvement.
- Willingness to work from our office in Central Jakarta and occasionally visit retail outlets.