Job Description
We are seeking a dedicated and organized Online Shop Administrator to join the Suhu Alkes team. As an Online Shop Administrator, you will be the face of our digital store, ensuring that every customer interaction is positive and efficient. Your primary focus will be on managing our e-commerce platform, from updating product catalogs and managing prices to processing orders and handling customer inquiries. We value a collaborative spirit, so you will work closely with the sales and logistics teams to ensure a smooth supply chain and delivery process. This role offers a fantastic opportunity to grow your career in a supportive environment where your attention to detail will directly contribute to our business success.
Responsibilities
- Manage and maintain the online store platform, including uploading new products and updating existing listings.
- Process customer orders accurately and efficiently, ensuring timely responses to inquiries via chat, email, or phone.
- Monitor inventory levels and coordinate with the warehouse team to prevent stockouts.
- Analyze store performance metrics and suggest improvements to enhance the customer shopping experience.
- Collaborate with the marketing team to create promotional content and manage seasonal campaigns.
- Ensure all pricing and discount information is accurate and up-to-date on the website.
- Handle customer complaints professionally and escalate issues when necessary.
Qualifications
- High school diploma or equivalent; Bachelor’s degree in Business Administration or related field is a plus.
- Basic computer literacy with proficiency in Microsoft Office (Excel, Word) and e-commerce platforms.
- Previous experience in customer service, administrative support, or e-commerce is preferred.
- Strong communication skills in both English and Bahasa Indonesia.
- Ability to work independently and as part of a team in a fast-paced environment.
- Detail-oriented with excellent organizational and time management skills.
- Positive attitude and a willingness to learn new tools.