Job Description
Are you a detail-oriented professional with a passion for high-availability infrastructure? Runsun Cloud Pte Ltd is seeking a motivated Operations & Customer Service Engineer to join our dynamic Data Centre team in Tai Seng. In this critical role, you will act as the bridge between our cutting-edge cloud infrastructure and our valued clients, ensuring seamless operations and world-class technical support.
As an Operations & Customer Service Engineer, you will be at the forefront of our service delivery, managing real-time technical inquiries, coordinating on-site response teams, and maintaining the rigorous standards of our data center facilities. We are looking for an individual who thrives in a fast-paced environment, excels at troubleshooting, and is committed to adhering to strict Standard Operating Procedures (SOPs) to guarantee maximum uptime and security for our clients.
If you are looking to accelerate your career in the cloud and data center sector while working alongside industry experts, we invite you to apply today.
Responsibilities
- Provide high-quality first-line technical support to customers regarding cloud and data center services.
- Manage and resolve support tickets efficiently within defined Service Level Agreements (SLAs).
- Coordinate with internal cross-functional teams to escalate and resolve complex infrastructure incidents.
- Perform routine data center operations monitoring and maintenance in strict accordance with established SOPs.
- Prepare detailed incident reports, performance logs, and status updates for management review.
- Conduct regular physical inspections of hardware and facility environmental systems.
- Maintain comprehensive documentation for all operational activities and system changes.
- Communicate proactively with clients during scheduled maintenance and unplanned outages.
Qualifications
- Diploma or Degree in Information Technology, Computer Engineering, or a related technical field.
- Minimum 1-2 years of experience in data center operations or technical customer support.
- Strong understanding of data center infrastructure (power, cooling, network topology).
- Proficiency in ticketing systems (e.g., Jira, ServiceNow, or Zendesk) and ITIL best practices.
- Excellent verbal and written communication skills with a customer-centric mindset.
- Ability to work independently and as part of a team, with high attention to detail.
- Willingness to adapt to operational needs, including potential after-hours support requirements.
- Foundational knowledge of cloud platforms (AWS, Azure, or private cloud environments) is an added advantage.