Job Description
GBS Singapore is seeking a detail-oriented and proactive Order Fulfillment Coordinator to join our team at our Tampines facility. In this pivotal role, you will be responsible for managing the end-to-end order fulfillment process, ensuring that all customer orders are processed accurately and delivered on time. You will collaborate closely with internal departments including sales, warehouse, and logistics to optimize workflows and resolve issues.
As an Order Fulfillment Coordinator, you will play a crucial role in maintaining high levels of customer satisfaction. Your daily tasks will involve coordinating shipments, tracking inventory, and communicating with carriers and customers. We are looking for someone who can thrive in a fast-paced environment, manage multiple priorities, and drive continuous improvement.
The ideal candidate will have a strong background in logistics and supply chain, with excellent organizational and communication skills. You should be comfortable using technology to manage orders and analyze data. If you are passionate about operational excellence and want to grow your career in a supportive and dynamic company, we encourage you to apply.
Responsibilities
- Oversee the complete order fulfillment process from order receipt to final delivery
- Coordinate with Sales, Warehouse, and Logistics teams to ensure timely and accurate order processing
- Monitor inventory levels and allocate stock to fulfill customer orders efficiently
- Track shipments and liaise with carriers to resolve any delivery issues
- Maintain accurate records in the order management system and generate performance reports
- Identify and implement process improvements to increase fulfillment speed and accuracy
- Provide excellent customer service by addressing inquiries and providing order status updates
Qualifications
- Diploma or Bachelor's degree in Supply Chain, Logistics, Business Administration, or a related field
- At least 2 years of experience in order fulfillment, logistics coordination, or supply chain management
- Proficiency in Microsoft Office, especially Excel; experience with ERP systems preferred
- Excellent communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
- Ability to work effectively under pressure and manage multiple priorities
- Knowledge of Singapore's logistics and customs regulations is an advantage
- A team player with a customer-centric mindset