Job Description
Infinit-O is seeking a dedicated and analytical Platform Solutions Analyst to join our Client Services team in Pasay City. In this role, you will act as a trusted liaison between our clients and internal teams, ensuring seamless transaction management and exceptional support. You will identify opportunities for process optimization, enhance platform efficiency, and contribute to overall client satisfaction.
This position offers a dynamic environment where your problem-solving skills and attention to detail will drive meaningful improvements. You will collaborate with technology and operations teams to implement solutions that meet client needs and business objectives.
If you are passionate about delivering high-quality service and thrive in a fast-paced, client-focused setting, we invite you to apply and become part of a global leader in business process optimization.
Responsibilities
- Manage and process client transactions with accuracy and efficiency
- Provide timely, professional support to clients via phone, email, and chat
- Collaborate with cross-functional teams to identify and implement process improvements
- Monitor platform performance and escalate technical issues as needed
- Maintain detailed records of client interactions and transaction history
- Conduct data analysis to uncover trends and recommend proactive solutions
- Assist in client training on platform features and best practices
- Ensure compliance with service level agreements and company policies
Qualifications
- Bachelor’s degree in Information Technology, Business Administration, or a related field
- Minimum 2 years of experience in a client service, analyst, or similar role
- Strong analytical and problem-solving abilities
- Excellent verbal and written communication skills in English
- Proficiency in Microsoft Office Suite and CRM platforms
- Ability to multitask, prioritize tasks, and work under pressure
- Detail-oriented mindset with a commitment to accuracy
- Experience with platform solutions or technical support is a plus