Job Description
Are you a customer-focused professional with a passion for FinTech and global payments? Corpay is seeking a highly motivated Product Support Specialist to join our dynamic team in Singapore. In this role, you will act as the primary point of contact for our clients, ensuring they have a seamless experience using the Corpay Cross Border Web platform.
We are looking for a proactive problem solver who thrives in a fast-paced environment. You will be instrumental in bridging the gap between our complex financial technology and our global user base, providing high-quality support via email and phone. If you are tech-savvy, detail-oriented, and committed to delivering exceptional client service, we want to hear from you.
Joining Corpay means becoming part of a leading global provider of corporate payment solutions. We offer a collaborative work culture, opportunities for professional growth, and the chance to contribute to the financial infrastructure that drives international business.
Responsibilities
- Provide first-class technical and functional support to clients regarding the Corpay Cross Border Web platform.
- Manage and resolve complex client inquiries through multiple channels, including phone, email, and live ticketing systems.
- Troubleshoot platform navigation issues, login errors, and transaction status queries.
- Escalate technical bugs and system anomalies to the internal engineering and product development teams using clear documentation.
- Maintain high levels of customer satisfaction by providing timely, accurate, and empathetic responses.
- Assist in the onboarding and training of new users on platform features and best practices.
- Contribute to the internal knowledge base by documenting common solutions and FAQs.
Qualifications
- Diploma or Degree in Information Technology, Finance, Business Administration, or a related field.
- Minimum 1-2 years of experience in customer support, technical helpdesk, or account management roles.
- Strong verbal and written communication skills in English; ability to explain complex technical concepts to non-technical users.
- Previous experience working with financial platforms or payment processing systems is a significant advantage.
- Proficiency in Microsoft Office Suite and modern CRM software (e.g., Salesforce, Zendesk).
- Proven ability to manage multiple priorities in a fast-paced, time-sensitive environment.
- A proactive mindset with a strong emphasis on continuous learning and service excellence.