Job Description
At Converge ICT Solutions, we are committed to delivering world-class connectivity and digital solutions to our customers. We are seeking a dedicated and experienced Quality Assurance Supervisor to join our team in Pasig City. In this role, you will be the guardian of our quality standards, ensuring that every product, service, and process meets the highest levels of excellence and regulatory compliance.
As a Quality Assurance Supervisor, you will lead a dynamic team of QA professionals, driving initiatives that minimize defects, optimize processes, and enhance overall customer satisfaction. You will collaborate cross-functionally with operations, engineering, and product teams to establish robust quality frameworks and implement continuous improvement strategies.
Your expertise in root cause analysis, audit management, and risk assessment will be critical in maintaining our ISO certifications and meeting industry regulations. This is an opportunity to make a tangible impact in a fast-growing ICT company that values innovation, accountability, and professional growth.
If you are a proactive leader with a passion for quality and a knack for problem-solving, we invite you to apply and help us raise the bar for service excellence.
Responsibilities
- Supervise the daily operations of the quality assurance team, assigning tasks and monitoring performance to ensure consistent adherence to quality standards.
- Develop, implement, and maintain quality assurance policies, procedures, and documentation in line with company objectives and regulatory requirements.
- Conduct regular audits and inspections of processes, products, and services to identify non-conformities and areas for improvement.
- Lead root cause analysis and corrective action processes for quality issues, driving timely and effective resolutions.
- Collaborate with cross-functional teams to establish quality metrics, KPIs, and reporting systems that track performance and drive accountability.
- Train and mentor QA team members on best practices, testing methodologies, and compliance standards.
- Manage customer complaints and feedback related to quality, ensuring proper investigation and closure.
- Stay updated on industry trends, regulatory changes, and emerging quality assurance technologies to continuously enhance our quality management system.
Qualifications
- Bachelor’s degree in Engineering, Information Technology, Business Administration, or a related field.
- At least 3-5 years of experience in quality assurance, with at least 1-2 years in a supervisory or leadership role.
- Strong knowledge of quality management systems, ISO 9001, and other applicable standards (e.g., ISO 27001, ITIL).
- Proven experience in root cause analysis, process improvement methodologies (e.g., Six Sigma, Lean), and audit management.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong interpersonal and communication skills, with the ability to influence and collaborate across all levels of the organization.
- Proficiency in quality assurance tools and software (e.g., Jira, SAP, statistical process control).
- Certification in Quality Assurance (e.g., CQA, CQE, or Six Sigma Green/Black Belt) is highly preferred.