Job Description
Join Foodpanda's pioneering Quick Commerce team as a Marketplace Experience Lead! This strategic role demands a deep understanding of the quick commerce ecosystem, with specialized expertise in customer experience and vendor management. You'll architect seamless journeys for millions of users while optimizing vendor partnerships to deliver 30-minute delivery excellence. Collaborate with cross-functional teams to innovate marketplace features, analyze user behavior data, and drive continuous improvement initiatives. Shape the future of instant commerce by identifying pain points, implementing best practices, and leading transformation projects that redefine speed and convenience in Southeast Asia's dynamic market.
Responsibilities
- Develop and execute customer experience strategies for the quick commerce marketplace ecosystem
- Optimize vendor onboarding, training, and performance management processes
- Lead user journey mapping and conversion rate optimization initiatives
- Analyze marketplace data to identify trends and improvement opportunities
- Collaborate with product teams to implement experience-enhancing features
- Manage stakeholder relationships across vendor and internal teams
- Design and monitor KPIs for customer satisfaction and operational efficiency
- Drive innovation in delivery experience and marketplace operations
Qualifications
- Bachelor's degree in Business, Marketing, or related field with 5+ years experience
- Proven track record in quick commerce or marketplace operations
- Expertise in customer experience design and vendor management systems
- Strong analytical skills with data-driven decision making capability
- Experience leading cross-functional teams in fast-paced environments
- Proficiency in marketplace analytics tools (e.g., Google Analytics, CRM systems)
- Deep understanding of Southeast Asian e-commerce landscape
- Excellent communication and stakeholder management abilities