Job Description
Join Foodpanda's revolution in on-demand delivery as our Quick Commerce Marketplace Experience Lead! You'll spearhead the end-to-end customer journey for our innovative marketplace platform, ensuring seamless interactions between hungry customers and restaurant partners. This strategic role requires deep expertise in Quick Commerce ecosystems, marketplace dynamics, and vendor management to drive growth and user satisfaction. You'll collaborate with cross-functional teams to optimize platform experiences, analyze market trends, and implement data-driven solutions that set new industry standards. If you're passionate about transforming how people access food and services through technology, this is your chance to shape the future of urban logistics in Southeast Asia.
Responsibilities
- Develop and execute comprehensive marketplace experience strategies aligned with business objectives
- Lead cross-functional initiatives to enhance customer journey and vendor onboarding processes
- Analyze performance metrics and user feedback to identify optimization opportunities
- Drive innovation in platform features through A/B testing and rapid prototyping
- Build and mentor high-performing teams focused on marketplace excellence
- Establish KPIs and reporting frameworks for experience-related success metrics
- Represent customer experience in strategic planning and vendor partnership discussions
Qualifications
- 5+ years in Quick Commerce, e-commerce, or marketplace operations
- Proven experience leading customer experience or vendor management teams
- Strong analytical skills with ability to interpret complex data sets
- Expertise in agile methodologies and digital platform optimization
- Deep understanding of Malaysian market dynamics and consumer behavior
- Excellent stakeholder management and cross-functional leadership abilities
- Track record of implementing successful experience enhancement initiatives