Job Description
Are you looking to kickstart your career in the prestigious banking and financial services sector? PERSOL is seeking a dynamic and motivated Retail Bank Service Executive to join our team in the Central Region. This role is specifically designed for individuals looking to build a solid foundation in retail banking, offering comprehensive paid training and serving as an exceptional resume enhancer for your future career trajectory.
As a Retail Bank Service Executive, you will be the primary point of contact for customers visiting the branch. You will be responsible for providing seamless service by completing various account transactions while maintaining the highest levels of accuracy and professional integrity. This position offers a competitive monthly salary ranging from $2,550 to $3,800, along with the opportunity to gain invaluable experience within a top-tier financial institution.
Working in a fast-paced branch environment, you will develop a deep understanding of banking operations, regulatory compliance, and customer relationship management. We are looking for individuals who are passionate about service excellence and eager to learn the intricacies of the financial world. Whether you are a fresh graduate or looking for a career pivot, this role provides the tools and environment necessary for your professional growth.
Responsibilities
- Perform accurate over-the-counter banking transactions including cash deposits, withdrawals, and fund transfers.
- Assist customers with diverse account inquiries, such as opening new accounts, card replacements, and balance updates.
- Educate and guide customers on the usage of self-service banking kiosks and digital banking platforms to enhance their experience.
- Maintain high standards of service excellence by adhering to the bank’s service protocols and response times.
- Ensure strict compliance with internal controls and regulatory requirements, including KYC (Know Your Customer) and AML (Anti-Money Laundering) standards.
- Collaborate effectively with the branch team to manage customer queues and ensure a smooth daily flow of operations.
- Identify opportunities to refer customers to relevant financial products or specialists based on their expressed needs.
Qualifications
- Minimum of a Diploma or Bachelor’s Degree in any field; fresh graduates are highly encouraged to apply.
- Strong interpersonal and communication skills with a natural customer-centric mindset.
- Ability to thrive in a high-pressure, fast-paced environment while maintaining attention to detail.
- Professional appearance and a positive demeanor suitable for a corporate retail banking environment.
- Willingness to undergo a structured, paid training program to master banking systems and procedures.
- Basic proficiency in Microsoft Office applications and a high level of digital literacy.
- Strong problem-solving skills and the ability to handle customer concerns with empathy and efficiency.