Job Description
Join Carsome, Southeast Asia’s leading integrated car e‑commerce platform, as a Sales Consultant in Petaling Jaya. In this role, you will be the trusted advisor who guides customers through their car‑buying journey, ensuring a transparent and hassle‑free experience. You will leverage Carsome’s innovative digital tools and extensive inventory to match clients with the perfect vehicle that fits their lifestyle and budget. Your passion for automobiles and commitment to exceptional service will drive customer satisfaction, repeat business, and referrals. If you thrive in a fast‑paced, customer‑centric environment and are eager to grow your sales career with a market leader, we want to hear from you.
As part of a dynamic team, you will receive ongoing training, performance‑based incentives, and clear career progression paths. Carsome fosters a culture of integrity, innovation, and collaboration, empowering you to build lasting relationships while achieving personal and professional goals.
Your day‑to‑day activities will include conducting consultative needs analyses, arranging test drives, preparing tailored quotations, and following up post‑sale to ensure complete satisfaction. You will also collaborate with the marketing and after‑sales teams to promote new arrivals and service offerings, helping to maintain Carsome’s reputation as the go‑to destination for quality pre‑owned vehicles.
Responsibilities
- Engage with walk‑in and online leads to understand their vehicle preferences and budget.
- Conduct detailed needs analysis and recommend suitable Carsome inventory options.
- Arrange and accompany customers on test drives, highlighting key features and benefits.
- Prepare accurate quotations, explain financing and trade‑in options, and negotiate deals to close sales.
- Maintain up‑to‑date customer records in the CRM system and follow up post‑sale to ensure satisfaction and encourage referrals.
- Participate in regular sales training, product knowledge sessions, and performance review meetings.
- Support marketing initiatives by providing customer feedback and assisting with promotional events.
Qualifications
- Minimum SPM or equivalent; diploma or degree in Business, Marketing, or related field is a plus.
- Proven experience in sales, preferably automotive, retail, or B2C environments.
- Strong interpersonal and communication skills with a customer‑first mindset.
- Ability to learn and articulate technical vehicle features and financing options.
- Proficiency with CRM software and basic MS Office applications.
- Self‑motivated, target‑driven, and comfortable working in a fast‑paced, commission‑based setting.
- Valid Malaysian driving licence and willingness to travel within the Klang Valley as needed.