Job Description
Join OSG Containers and Modular Pte Ltd as a Sales Operation Coordinator and become the backbone of our sales fulfillment process. In this pivotal role, you'll bridge the gap between clients, sales teams, and operations to ensure seamless order processing and exceptional customer experiences. Your expertise in coordinating complex logistics will directly impact our reputation for reliability and service excellence. This position offers the opportunity to optimize sales workflows, resolve operational challenges, and contribute to our company's growth in the modular solutions industry. If you thrive in dynamic environments where precision and communication drive results, this role is your chance to make a tangible impact while developing valuable career experience in sales operations.
Responsibilities
- Coordinate between sales, operations, and clients to ensure accurate order processing and timely delivery
- Monitor order fulfillment timelines and proactively address potential bottlenecks
- Act as primary liaison for customer inquiries regarding order status and delivery schedules
- Maintain and update sales databases with real-time order information and client feedback
- Collaborate with warehouse and logistics teams to optimize inventory allocation and shipping
- Generate regular reports on sales performance metrics and operational efficiency
- Identify process improvement opportunities to enhance customer satisfaction and reduce fulfillment costs
Qualifications
- Diploma or degree in Business Administration, Supply Chain Management, or related field
- Minimum 1-2 years experience in sales operations, coordination, or logistics role
- Proficiency in CRM systems and order management software (e.g., Salesforce, SAP)
- Exceptional communication skills with ability to navigate multi-stakeholder environments
- Strong organizational abilities with attention to detail in data management
- Problem-solving mindset with proven ability to resolve operational challenges
- Knowledge of shipping documentation and customs procedures (advantageous)