Job Description
Join the dynamic team at Worldwide Steel Group, Inc. as a Sales Support professional. This role is integral to our sales operations, ensuring seamless administrative, operational, and customer-facing support to drive revenue and client satisfaction. You will collaborate closely with our sales team to streamline processes, manage client inquiries, and maintain accurate records. If you thrive in a fast-paced environment and have a passion for the steel industry, this is your opportunity to contribute to a market leader in Mandaue City, Cebu.
As a Sales Support specialist, you will be the backbone of our sales efforts—handling order processing, coordinating with logistics, and preparing key reports. Your organizational skills will help us maintain high service standards and support our continued growth. We offer a supportive culture, competitive salary (₱17,000–₱19,000 per month), and full-time stability. Take the next step in your career with Worldwide Steel Group, Inc.
Responsibilities
- Assist the sales team with daily administrative tasks, including filing, data entry, and document management.
- Process customer orders accurately and coordinate with warehouse and logistics teams for timely delivery.
- Respond to client inquiries via phone, email, and in-person, providing product information and pricing details.
- Maintain and update customer relationship management (CRM) systems with contact records, order history, and follow-up activities.
- Prepare sales reports, quotes, and presentations to support the sales pipeline.
- Monitor inventory levels and communicate stock availability to sales representatives.
- Resolve customer complaints or issues professionally, escalating when necessary.
- Support trade shows, promotions, and other sales-related events as needed.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- At least 1 year of experience in sales support, customer service, or administrative roles.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
- Excellent verbal and written communication skills in English and Filipino.
- Strong organizational and multitasking skills with high attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Knowledge of the steel or manufacturing industry is an advantage.
- Willingness to work onsite in Mandaue City, Cebu.