Job Description
Are you a logistics professional with a passion for client relations? Savino Del Bene, a globally recognized leader in the freight forwarding and supply chain industry, is looking for a dynamic Sales Support Executive to join our team in Changi. In this pivotal role, you will act as the backbone of our commercial operations, ensuring that our clients receive world-class service and seamless logistics support.
As our Sales Support Executive, you will collaborate closely with our sales team and operational departments to manage client accounts, facilitate inquiries, and provide accurate freight solutions. You will be the primary point of contact for our valued customers, playing a critical role in building long-term partnerships and driving business growth. If you possess a keen understanding of global logistics, a customer-centric mindset, and the ability to thrive in a fast-paced environment, we want to hear from you.
Responsibilities
- Serve as the primary liaison between the sales team and internal operations to ensure smooth shipment execution.
- Proactively manage and nurture client relationships to maintain high satisfaction and retention levels.
- Prepare accurate freight quotations, proposals, and tender responses in a timely manner.
- Monitor shipment status and provide proactive updates to clients regarding transit milestones or potential delays.
- Resolve client service issues or inquiries effectively, escalating complex matters where necessary.
- Maintain comprehensive and up-to-date client records within our CRM system to track sales pipelines and activity.
- Coordinate with overseas offices and agents to resolve cross-border logistics challenges.
Qualifications
- Diploma or Degree in Logistics, Supply Chain Management, Business, or a related field.
- Minimum 1-3 years of proven experience in Sales Support, Customer Service, or Coordination within the Freight Forwarding/Logistics industry.
- In-depth knowledge of freight forwarding processes, including Air/Sea freight, Incoterms, and customs documentation.
- Strong interpersonal skills with the ability to communicate professionally with diverse stakeholders.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM software.
- Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
- Ability to work independently and as part of a collaborative, global team.