Job Description
Are you a tech-savvy professional with a passion for sales and customer success? We are looking for a dedicated Sales Tech Support Specialist to join our team in the vibrant Eastwood business district. In this role, you will act as the vital bridge between our cutting-edge technical solutions and our growing client base, ensuring that our customers not only understand our products but are empowered to maximize their value.
You will work in a fast-paced environment where technical troubleshooting meets consultative selling. Your goal is to provide exceptional product guidance, resolve technical hurdles, and support the sales cycle to ensure high client satisfaction and retention. If you have a knack for solving complex problems and can explain technical concepts in simple, persuasive terms, we want to hear from you!
Responsibilities
- Provide high-level technical support and product demonstrations to prospective and existing clients.
- Collaborate with the sales team to address technical requirements during the proposal and discovery phases.
- Troubleshoot product-related issues and provide efficient resolutions to ensure seamless service delivery.
- Maintain deep knowledge of our product suite, features, and competitive advantages.
- Assist in the onboarding process to ensure clients are set up for success from day one.
- Gather client feedback and relay product improvement insights to the development team.
- Manage support tickets and inquiries through our CRM while maintaining professional response standards.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Business, or a related field.
- At least 1-2 years of experience in a Sales Support, Technical Support, or Customer Success role.
- Strong understanding of software-as-a-service (SaaS) or technical sales workflows.
- Excellent communication skills with the ability to translate complex technical jargon into clear business value.
- Proven ability to manage multiple priorities in a fast-paced, goal-oriented environment.
- Proficiency in using CRM software (e.g., Salesforce, HubSpot) and ticketing platforms.
- Customer-centric mindset with strong problem-solving and analytical abilities.