Job Description
Join a Market Leader in Insurance Innovation
MSIG Singapore is a leading general insurer with over 100 years of experience in the region. A testament to its growing strength and influence, MSIG Singapore has garnered numerous awards for delivering digitally innovative and customer-centric solutions. We are currently seeking a dedicated and detail-oriented Senior Executive/Executive for our Claims Services department, specifically focusing on Property & Casualty (P&C) within the Healthcare sector.
As part of our dynamic claims team, you will play a pivotal role in maintaining our reputation for excellence. You will be responsible for managing the end-to-end claims lifecycle, ensuring that our policyholders receive timely, fair, and empathetic support during their time of need. This role offers an excellent opportunity to deepen your expertise in healthcare insurance while contributing to the digital transformation of our claims processes. At MSIG, we believe in empowering our employees to provide the 'Heart of Insurance' through professional integrity and superior service.
We value professionals who are proactive, analytical, and possess a strong commitment to service excellence. Our team is at the forefront of implementing cutting-edge technologies to streamline claim adjudications and reduce processing times. You will work closely with internal stakeholders, including underwriting and legal departments, as well as external partners such as medical institutions and loss adjusters. Your insights will directly contribute to our product development and risk management strategies, making you a vital asset to our continued success in the Singaporean market.
Responsibilities
- Evaluate and adjudicate Property & Casualty healthcare claims in accordance with policy terms and conditions.
- Coordinate with medical providers, clinics, and hospitals to verify claim details and ensure accurate billing.
- Provide exceptional customer service by managing claimant inquiries and providing timely updates on claim status via digital and traditional channels.
- Investigate suspicious or complex claims to mitigate potential fraud and ensure compliance with internal and regulatory standards.
- Collaborate with the digital transformation team to enhance, test, and automate claims processing workflows.
- Prepare detailed monthly claims reports and trend analysis for management review.
- Participate in internal audits and ensure all documentation adheres to MAS (Monetary Authority of Singapore) guidelines.
- Liaise with intermediaries and brokers to resolve disputes and clarify coverage interpretations.
Qualifications
- Degree or Diploma in Business, Insurance, Healthcare Administration, or a related field.
- Minimum 2-5 years of experience in General Insurance claims, specifically within Healthcare or P&C lines.
- Professional insurance certifications such as BCI, ComGI, or equivalent are highly preferred.
- Strong analytical skills with a keen eye for detail and accuracy in claim assessment.
- Excellent communication and interpersonal skills to handle sensitive claimant situations with empathy.
- Proficiency in Microsoft Office Suite and experience with modern insurance claims management systems.
- Demonstrated ability to work independently in a fast-paced environment and meet strict KPIs/deadlines.