Job Description
MSIG Singapore is a market leader in the general insurance industry, known for its commitment to digital innovation and operational excellence. We are currently seeking a detail-oriented and analytical Senior Executive/Executive for our Property & Casualty (Healthcare) Claims team to join our high-performing division in Singapore.
In this role, you will play a pivotal part in managing end-to-end claims processes, ensuring that our healthcare-related P&C clients receive timely, accurate, and empathetic service. You will act as a bridge between policyholders, medical providers, and internal stakeholders, ensuring compliance with regulatory standards while leveraging MSIG’s advanced digital infrastructure to streamline claim settlements.
This position is ideal for an insurance professional who thrives in a fast-paced environment and is passionate about healthcare claims management. You will work alongside industry experts to refine claims workflows, improve customer satisfaction, and contribute to the ongoing success of one of Singapore’s most awarded insurers.
Responsibilities
- Manage the full lifecycle of Property & Casualty claims, with a specific focus on healthcare policies.
- Conduct thorough investigations and assessments of claims to ensure policy coverage and liability accuracy.
- Liaise effectively with medical professionals, hospitals, and third-party administrators to verify claim documentation.
- Ensure all claims processing activities adhere strictly to internal compliance policies and MAS regulatory requirements.
- Provide timely communication and updates to clients and intermediaries regarding the status of their claims.
- Utilize MSIG’s digital claims systems to update records accurately and improve processing efficiency.
- Participate in periodic audits and reporting to maintain high service quality standards.
Qualifications
- Bachelor’s degree in Insurance, Business, Healthcare Management, or a related field.
- Minimum 2-4 years of relevant experience in P&C claims handling, specifically within the healthcare or medical insurance sector.
- Strong understanding of general insurance principles and local medical insurance market practices.
- Excellent analytical, problem-solving, and decision-making skills.
- Proficiency in using claims management software and MS Office Suite.
- Strong interpersonal and communication skills, with the ability to handle sensitive client interactions professionally.
- Ability to work independently as well as collaboratively in a multicultural corporate environment.