Job Description
Are you a dedicated healthcare professional with a passion for operational excellence and patient advocacy? Singapore General Hospital (SGH) is seeking a dynamic and strategic Senior Manager/Manager for Patient Support Services to lead our team in delivering world-class patient experiences. As a leader in this role, you will be the backbone of our support infrastructure, ensuring that our Patient Service Assistants are empowered to provide seamless, empathetic, and efficient care.
In this high-impact role, you will oversee the daily operations of patient support services, fostering a culture of service excellence and process optimization. You will work closely with cross-functional hospital departments to streamline workflows, manage manpower deployment, and resolve complex patient inquiries. If you are a transformative leader who thrives in a fast-paced environment and is committed to enhancing the healthcare delivery ecosystem, we invite you to join our prestigious team at Singapore General Hospital.
Responsibilities
- Lead and supervise the Patient Service Assistant team to ensure high standards of service delivery and operational efficiency.
- Oversee daily manpower scheduling, performance monitoring, and staff training programs.
- Develop and implement SOPs to enhance patient flow and service touchpoints within the hospital.
- Act as an escalation point for complex patient service issues, ensuring swift and satisfactory resolution.
- Collaborate with department heads to optimize resource allocation and improve service turnaround times.
- Monitor and report on key performance indicators (KPIs) related to patient satisfaction and team productivity.
- Foster a positive work environment, promoting professional development and staff engagement.
- Ensure full compliance with hospital safety protocols, healthcare regulations, and data privacy standards.
Qualifications
- Bachelor’s degree in Healthcare Administration, Business Management, or a related field.
- Minimum 5-7 years of experience in patient service operations, clinical support, or hospital administration.
- Proven track record in team leadership and managing large-scale operational teams.
- Strong problem-solving skills with the ability to remain calm and decisive under pressure.
- Excellent communication and interpersonal skills, with the ability to engage stakeholders at all levels.
- Proficiency in Hospital Information Systems (HIS) and Microsoft Office Suite.
- Strong analytical skills with a focus on continuous improvement and data-driven decision-making.
- Demonstrated commitment to patient-centric care and healthcare service excellence.