Job Description
Are you a detail-oriented professional with a passion for operational excellence? Philweb is currently seeking a highly organized Service and Change Management Coordinator to join our dynamic ICT team in Pasig City. In this pivotal role, you will be the backbone of our service delivery operations, ensuring that all technical site activities, maintenance schedules, and service requests are executed with precision and efficiency.
The ideal candidate will bridge the gap between technical teams and service requirements, maintaining high standards of quality and adherence to strict operational timelines. You will play a crucial role in documenting changes, coordinating preventative maintenance, and ensuring our infrastructure remains stable and reliable to support our business goals. If you thrive in a fast-paced environment and have a knack for process improvement and stakeholder communication, we want to hear from you.
Responsibilities
- Coordinate end-to-end service delivery operations, ensuring alignment with organizational standards and SLAs.
- Manage the scheduling and execution of preventive maintenance tasks across various sites.
- Facilitate change management procedures to ensure system stability during updates and deployments.
- Monitor and track the lifecycle of service requests, ensuring timely resolution and escalation when necessary.
- Maintain comprehensive documentation of all service activities, change logs, and site performance reports.
- Collaborate with cross-functional technical teams to troubleshoot issues and optimize service delivery workflows.
- Conduct regular site activity audits to ensure compliance with company policies and safety protocols.
Qualifications
- Bachelor’s Degree in Information Technology, Computer Science, Engineering, or a related field.
- Minimum 1-2 years of experience in service management, operations coordination, or a similar technical administrative role.
- Solid understanding of IT Service Management (ITSM) principles and change management frameworks (ITIL certification is a plus).
- Strong proficiency in Microsoft Office Suite and project management or ticketing software (e.g., Jira, Service Now).
- Exceptional verbal and written communication skills with the ability to interface with diverse stakeholders.
- Strong analytical and problem-solving skills with a proactive approach to operational challenges.
- Ability to work effectively in a high-pressure environment while managing competing priorities.