Job Description
Westcon-Comstor, a premier global value-added distributor specializing in unified communications, networking, and infrastructure solutions, is seeking an experienced and driven Solutions Architect to join our dynamic team in Malaysia. In this pivotal role, you will act as the technical bridge between our sales organization and clients, architecting transformative technology ecosystems that address complex business challenges. You will leverage deep expertise in advanced communications, cloud infrastructure, and security to design robust, scalable solutions tailored to diverse industry verticals. Your work will directly impact revenue growth, customer satisfaction, and market expansion by enabling our partners to deliver best-in-class outcomes. We offer a collaborative culture, continuous learning opportunities, and the chance to shape the future of technology distribution in Asia. If you are passionate about solving real-world problems through innovation and possess a unique blend of technical depth and commercial acumen, we invite you to join us in driving meaningful digital transformation.
Responsibilities
- Collaborate with sales teams to understand customer requirements and design comprehensive technical solutions aligned with business objectives.
- Conduct in-depth technical discovery sessions, translating client needs into scalable architectures for unified communications, networking, and security.
- Deliver compelling product demonstrations, proof-of-concepts, and technical presentations to prospective clients and partners.
- Develop and maintain technical documentation including solution designs, architecture diagrams, and implementation guides.
- Lead technical proposal development, including response to RFPs/RFIs, ensuring competitive and innovative solutions.
- Provide pre-sales technical support and guidance throughout the entire sales cycle, from initial engagement to closure.
- Build and nurture strong relationships with key technology vendors and internal cross-functional teams to stay ahead of product roadmaps and market trends.
- Mentor junior team members and contribute to the development of technical best practices and reusable assets.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field; Master's degree is a plus.
- Minimum 5 years of experience in solutions architecture, technical pre-sales, or sales engineering within the IT/telecommunications industry.
- Deep knowledge of unified communications platforms (e.g., Cisco, Avaya, Microsoft Teams), networking fundamentals (e.g., SD-WAN, routing/switching), and security frameworks.
- Demonstrated ability to architect end-to-end solutions for complex enterprise environments.
- Excellent verbal and written communication skills in English; ability to present technical concepts to non-technical audiences.
- Relevant industry certifications (e.g., CCNP, CCIE, Avaya ACIS, Microsoft Certified: Teams Voice Engineer) strongly preferred.
- Proven track record of working in a fast-paced, target-driven sales environment with a customer-first mindset.
- Analytical thinking with strong problem-solving skills and attention to detail.