Job Description
Join Alorica as a Sr. Business Analyst in Metro Manila and drive business–tech alignment by translating complex requirements into scalable solutions. This role blends analytical insight, process optimization, and stakeholder collaboration to deliver measurable business outcomes for our clients and internal partners. You will work in a flexible, mostly remote environment and have the chance to influence product direction and operational efficiency.
As a Sr. Business Analyst, you will partner with cross-functional teams to elicit, document, and validate high-impact requirements. You will translate business needs into functional specifications, data models, process flows, and test scenarios, ensuring alignment with regulatory and internal standards. You will contribute to the product backlog, support data-driven decision making, and monitor KPIs to ensure value is realized. Your insights will help drive customer-centric improvements and optimize end-to-end processes across multiple business units.
This opportunity offers growth in a dynamic Alorica environment. You will leverage best practices in Agile, BPMN, and data analysis to deliver scalable solutions, facilitate workshops, and champion continuous improvement across technology and operations. If you excel at translating business problems into clear, executable requirements and enjoy collaborating with diverse teams, this role is for you.
At Alorica, you will have access to robust training, mentorship, and opportunities for career progression in a global, customer-centric organization. We support a hybrid work model and provide the tools and flexibility needed to succeed from home or the office.
Responsibilities
- Gather, analyze, and prioritize business requirements from stakeholders; translate into functional specifications, user stories, data mappings, and acceptance criteria.
- Collaborate with Product, Technology, QA, and Operations to ensure requirements are testable, traceable, and aligned with strategic goals.
- Lead requirements workshops, process mapping (As-Is/To-Be), and gap analyses; create BPMN diagrams and data models to support decision-making.
- Define success metrics, develop dashboards, and monitor KPIs to measure value realization and drive continuous improvement.
- Manage stakeholder expectations, communicate progress, risks, and mitigations; facilitate user acceptance testing (UAT) and sign-off.
- Contribute to backlog refinement, user stories, and sprint planning in an Agile environment; ensure documentation is clear and maintainable.
- Partner with cross-functional teams to optimize workflows, reduce inefficiencies, and improve customer experiences across channels.
Qualifications
- Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field; relevant work experience accepted.
- 5+ years of experience as a business analyst or in a similar role within ICT, BPO, or tech-enabled environments.
- Strong analytical, problem-solving, and data-interpretation skills; working knowledge of SQL and data visualization basics.
- Proficiency with BPMN, UML, MS Visio, Jira, Confluence, Excel, and other analysis/tools; experience with Agile/Scrum methodologies.
- Excellent written and verbal communication; ability to translate business needs into actionable technical requirements and present to stakeholders at all levels.
- Ability to manage multiple priorities in a fast-paced, remote/hybrid work setting; proactive, collaborative, and customer-focused mindset.
- Knowledge of KPIs, dashboards, and performance measurement; familiarity with financial/accrual metrics is a plus.