Job Description
Are you passionate about building vibrant community spaces and delivering exceptional customer experiences? At Surrey Hills Grocer, we believe in the philosophy: 'Come as strangers, leave as friends.' We are looking for an energetic and people-oriented Team Lead to join our growing family in the heart of the city.
As a Team Lead, you will be the pulse of our operations. You won't just be managing workflows; you will be cultivating an environment where both our team members and customers feel valued, inspired, and at home. If you thrive in a fast-paced retail or hospitality environment and have a natural flair for leadership and mentorship, we want to hear from you!
Responsibilities
- Oversee daily store operations to ensure seamless workflow and high-quality service standards.
- Lead, motivate, and mentor a diverse team to foster a positive and collaborative work culture.
- Monitor inventory levels, stock replenishment, and visual merchandising to maintain an inviting store aesthetic.
- Handle customer inquiries and resolve feedback promptly to uphold our brand reputation.
- Manage staff scheduling and training to ensure optimal coverage and service quality.
- Coordinate with management to track sales performance and implement strategies to achieve operational targets.
- Ensure compliance with health, safety, and sanitation regulations across the facility.
Qualifications
- Minimum 1-2 years of experience in a leadership or supervisory role within the F&B, retail, or hospitality sector.
- Strong communication and interpersonal skills with the ability to connect with customers and staff.
- Demonstrated ability to remain calm and effective under pressure in a fast-paced environment.
- Proficiency in basic administrative tasks and point-of-sale (POS) systems.
- Strong problem-solving skills and a proactive, 'can-do' attitude.
- Willingness to work flexible shifts, including weekends and public holidays.
- A genuine passion for community building and delivering heartfelt customer service.