Job Description
Are you an experienced HR professional with a passion for leadership and operational excellence? Steelcase, a global leader in the office furniture industry, is seeking a dynamic Team Leader for Global HR Support to join our expanding team in Kuala Lumpur. In this role, you will play a pivotal part in shaping the efficiency of our HR operations by leveraging data-driven insights and fostering a high-performance team culture.
You will be responsible for overseeing global HR support functions, ensuring that our internal services are delivered with precision and alignment to corporate objectives. This is an exceptional opportunity to influence decision-making, monitor operational costs, and mentor a talented group of HR specialists in a diverse, multinational environment.
At Steelcase, we value curiosity, collaboration, and continuous improvement. If you are ready to drive results and support our global mission, we want to hear from you.
Responsibilities
- Lead, mentor, and develop a high-performing HR support team to ensure service delivery excellence.
- Leverage advanced data analytics and HR reporting to provide actionable insights for management decision-making.
- Manage and monitor HR operational budgets to ensure cost-effectiveness and resource optimization.
- Oversee performance tracking initiatives to measure team KPIs and operational efficiency.
- Collaborate with global stakeholders to standardize HR processes and improve employee service experiences.
- Ensure compliance with internal policies and local labor regulations within the shared services framework.
- Drive continuous improvement projects to streamline administrative workflows and HR system integrations.
Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- Minimum 5+ years of experience in HR operations or shared services, with at least 2 years in a leadership or supervisory role.
- Strong proficiency in HRIS platforms and advanced Microsoft Excel (data visualization and reporting).
- Proven ability to analyze complex data sets and translate findings into strategic business recommendations.
- Excellent communication skills with the ability to lead cross-functional teams in a global environment.
- Deep understanding of HR operational metrics, cost management, and process improvement methodologies (e.g., Lean or Six Sigma).
- Experience working in a multinational corporate environment is highly preferred.