Job Description
Are you a customer-focused tech enthusiast looking to make an impact in one of Singapore's leading telecommunications companies? StarHub is seeking a detail-oriented Technical Support Analyst to join our dynamic corporate IT team. In this role, you will be the primary point of contact for technical inquiries, providing face-to-face assistance and interactive support for our corporate staff across two key office locations.
We are looking for a proactive problem-solver who thrives in a fast-paced environment. You will be responsible for ensuring seamless operations of hardware, software, and network services, maintaining high availability for our internal stakeholders. If you possess excellent communication skills and a passion for IT troubleshooting, we invite you to help us deliver world-class technical support.
Responsibilities
- Provide high-quality, on-site technical support for walk-in corporate employees.
- Diagnose and resolve hardware, software, and connectivity issues promptly.
- Manage end-user accounts, including password resets and access provisioning.
- Support the deployment and maintenance of office peripherals and communication devices.
- Maintain comprehensive documentation for technical resolutions and internal knowledge base updates.
- Collaborate with infrastructure teams to escalate complex network or server-side issues.
- Perform regular health checks on office IT equipment to ensure optimal performance.
Qualifications
- Diploma or Degree in Information Technology, Computer Science, or a related field.
- Minimum 2 years of experience in an IT service desk or technical support role.
- Strong working knowledge of Windows/macOS operating systems and MS Office 365.
- Familiarity with ticketing systems (e.g., ServiceNow, Jira) and remote support tools.
- Basic understanding of network protocols (TCP/IP, DNS, DHCP) and VPN configurations.
- Exceptional interpersonal and communication skills with a customer-centric mindset.
- Ability to work independently and manage time effectively across multiple office locations.