Job Description
dtcpay, a leading fintech in Southeast Asia, is seeking a Technical Support Engineer to join our Kuala Lumpur team. This role focuses on AWS Linux Docker environments, delivering reliable support to customers and internal teams. You will be the bridge between product, engineering, and operations, ensuring smooth deployments and fast issue resolution.
As a Technical Support Engineer, you will own triage for complex incidents, troubleshoot Linux based workloads, manage containerized applications with Docker, and collaborate with cross-functional teams to drive improvements. You will contribute to maintaining highly available services, implement automation, and document solutions to empower customers and teammates. The role involves proactive monitoring, performance tuning, and effective incident communication to stakeholders across time zones.
What makes this opportunity exciting is the chance to shape Tomorrow's Payments Today. If you are passionate about cloud native technologies, enjoy solving technical puzzles, and have a customer first mindset, this is your role. You will work with a talented, international team and have opportunities for growth in cloud, security, and platform engineering. dtcpay invests in learning and certifications and provides a supportive environment with the latest tools. Apply now to join dtcpay in Kuala Lumpur and accelerate your career.
Note This is a full-time role based in Kuala Lumpur with competitive compensation and opportunities for professional growth, training, and certification.
Responsibilities
- Provide tier 2 3 technical support for cloud based applications hosted on AWS, ensuring rapid resolution and clear communication to customers
- Troubleshoot Linux server issues including services, networking, security, and performance bottlenecks
- Manage Docker containers and containerized workloads, including deployment, monitoring, and incident response
- Own incident triage, escalation, and post mortems; collaborate with product and engineering teams to drive root cause analysis and product improvements
- Automate repetitive tasks and basic operational processes using scripts and lightweight tooling
- Maintain and update knowledge base articles and runbooks to empower customers and internal teams
- Collaborate with cross functional teams to optimize deployment pipelines and ensure high availability
- Assist customers with onboarding and configuration, delivering a positive, trusted experience
Qualifications
- Proven experience as a technical support engineer or systems administrator with hands on AWS and Linux
- Strong knowledge of AWS services (EC2, S3, RDS, VPC) and Linux systems administration
- Experience with Docker and container orchestration concepts
- Familiarity with networking concepts, security best practices, and incident response
- Excellent written and verbal communication and a customer focused mindset
- Scripting experience (bash, Python, or similar)
- Ability to manage multiple priorities in a fast paced fintech environment
- Collaborative team player with a solution oriented mindset